Free Conflict At A Glance Ebooks To Download
Conflict will find you, whether you re ready and equipped to handle it, or not! Don t leave it to chance how you deal with your everyday disagreements, long-established rifts, and out-and-out battles. A quick read from Conflict at a Glance! will help you understand common types of conflicts, body language, ineffective and effective dialogue, and the power of good listening skills. You ll learn the simple steps of a conflict management approach, whether you are cultivating a new mindset and way of interacting as a supervisor or as a member of a team or community group, or if you are mediating a dispute between other people. This book is a working toolbox with real-world examples, checklists, self-tests, and tips. It fully describes 14 techniques for resolving disputes, (while still maintaining relationships), and six tactics for neutralizing toxic behaviors. It may well become a reference-at-the-ready in your pocket, briefcase, or pocketbook. This is an essential resource for: - Managers, team/project leaders - Customer service professionals - Community members and members of social groups - Family members, married couples and parents - Principals, teachers and students - Anyone who must maintain a good relationship with family, workers and supervisors, vendors and customers
Spiral-bound: 170 pages
Publisher: Goal/qpc; 1st edition (June 15, 2013)
Language: English
ISBN-10: 1576811670
ISBN-13: 978-1576811672
Product Dimensions: 4.1 x 0.5 x 5.6 inches
Shipping Weight: 0.3 ounces (View shipping rates and policies)
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Best Sellers Rank: #1,525,556 in Books (See Top 100 in Books) #290 in Books > Business & Money > Human Resources > Conflict Resolution & Mediation #1311 in Books > Business & Money > Management & Leadership > Management Science #17442 in Books > Business & Money > Processes & Infrastructure
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