Free Powerful Phrases For Dealing With Difficult People: Over 325 Ready-to-Use Words And Phrases For Working With Challenging Personalities Ebooks To Download

                
              
Free 
Powerful Phrases For Dealing With Difficult People: Over 325 Ready-to-Use Words And Phrases For Working With Challenging Personalities Ebooks To Download
Incompetent, lazy, spotlight-hogging, whiny, backstabbing, avoidant—there’s no end to the personality challenges that impede workplace relationships. But interacting effectively with employees, colleagues, and bosses is essential for success. With Powerful Phrases for Dealing with Difficult People, anyone can confront problems head-on, before they fester and spread. Practical and easy to use, the book helps you identify button-pushing situations and deploy simple phrases to regain control and resolve conflicts—no matter who you’re dealing with. Helpful features include: • Thirty common personality traits, behaviors, and workplace scenarios along with the phrases that work best with each• Nonverbal communication skills to back up your words• Sample dialogues that demonstrate how phrasing improves interactions• A five-step process for moving from conflict to resolution• “Why This Works” sections that provide detailed explanations Like it or not, the bulk of our waking hours are spent with people at work. This book’s pithy, powerful communication tips will make those hours far more harmonious and productive.
File Size: 828 KB
Print Length: 241 pages
Publisher: AMACOM; 1 edition (October 15, 2013)
Publication Date: September 15, 2013
Sold by:  Digital Services LLC
Language: English
ASIN: B00E1SSIV0
Text-to-Speech:  Enabled
X-Ray:     Not Enabled
Word Wise: Enabled
Lending: Not Enabled
Enhanced Typesetting:  Enabled
Best Sellers Rank: #121,911 Paid in Kindle Store (See Top 100 Paid in Kindle Store)   #25 in Kindle Store > Kindle eBooks > Business & Money > Management & Leadership > Management > Communication in Management   #47 in Books > Business & Money > Human Resources > Conflict Resolution & Mediation   #122 in Kindle Store > Kindle eBooks > Business & Money > Education & Reference > Business Skills
I'm less enthusiastic than the other reviewers.I mean, I really have to laugh on some level. The difficult people I deal with would brush this kind of stuff aside with an effortless swish of the finger. The book curates a number of really very basic ideas that we'd all be familiar with in any case (e.g., using "I" phrases), and then gives a short story/skit in which the technique is demonstrated. And it's just comical. The characters in these skits are not very tenacious, they are impossibly logical and empathetic, they instantly capitulate, they speak in strange, inorganic, stilted ways, and then they have a group hug moment when it's all over. These kinds of epiphanies occur, in the real world, only after Godot does.Anyone who has dealt with truly caustic personalities in the workplace knows that this is a pipe dream.For example, the protagonist (who has been viciously slandered, or outmaneuvered, or ignored, or impugned) says: "Can't you see how what you did there affects me, and even though I now understand that you did mean it in that way, that it still will upset me?" And in Ms. Evenson's universe, the respondant now says: "Yes, indeed, I can see how that would have upset you, and now that my eyes are opened, I will be ever so careful in the future to proactively leverage your feelings. I now see that we are equally important partners in this enterprise, and that I have been hateful. Let us now hug, and seal the bond between us, wherein we now understand each other's equally valid life choices!!!"Anyone that works in a place where important things are done (and hence, has aggressive personalities) knows that this is not reality.I am disappointed in the book. There was nothing here, really, that I could benefit from.
Powerful Phrases for Dealing with Difficult People by Renee Evenson“Powerful Phrases for Dealing with Difficult People" is a helpful resource to enable the reader to handle any type of conflict with any person. The book offers phrases to communicate effectively and how to put those phrases in practice according to a number of different scenarios. This straight-forward 241-page book is broken out into two main parts: Power Phrases + Actions = Successful Work Relationships, and Effective Conflict Resolution = Strengthened Work Relationships.Positives:1. A well-written accessible book.2. An important topic, how to deal with conflicts effectively.3. Excellent and easy to follow format. The book flows smoothly. The format is consistent which helps readers find sections quickly within chapters. Sub sections like “Something to Think About” and “Why This Works” are very helpful.4. Overall, good advice. “Opening your conversation with “I” phrases keeps the focus on how the other person's actions made you feel.”5. Provides many phrases of apology and of compromise. “Let's talk about this. I need to know why it happened and how we can keep it from happening again.”6. Stresses the importance of following words with actions. “That's because your words convey your message, but your actions convey the feelings and emotions behind it. Nonverbal communication is the actions you take as you speak and listen.”7. Some advice resonates in its simplicity and immediate effectiveness. The advice on how to read the other person’s level of assertiveness was excellent. “If the person immediately backs down, show compassion.”8. The five steps to effective conflict resolution. This is a core feature of this book and consists of: 1. think first, 2.
Powerful Phrases for Dealing with Difficult People: Over 325 Ready-to-Use Words and Phrases for Working with Challenging Personalities Perfect Phrases for Dealing with Difficult People: Hundreds of Ready-to-Use Phrases for Handling Conflict, Confrontations and Challenging Personalities Dealing With Difficult People: Get to Know the Different Types of Difficult People in the Workplace and Learn How to Deal With Them (How To Win People, How To Influence People) Perfect Phrases for the Perfect Interview: Hundreds of Ready-to-Use Phrases That Succinctly Demonstrate Your Skills, Your Experience and Your Value in Any Interview Situation (Perfect Phrases Series) Perfect Phrases for Negotiating Salary and Job Offers: Hundreds of Ready-to-Use Phrases to Help You Get the Best Possible Salary, Perks or Promotion (Perfect Phrases Series) Perfect Phrases for Conflict Resolution: Hundreds of Ready-to-Use Phrases for Encouraging a More Productive and Efficient Work Environment (Perfect Phrases Series) Perfect Phrases for Office Professionals: Hundreds of ready-to-use phrases for getting respect, recognition, and results in today's workplace (Perfect Phrases Series) 2600 Phrases for Effective Performance Reviews: Ready-to-Use Words and Phrases That Really Get Results 2600 Phrases for Setting Effective Performance Goals: Ready-to-Use Phrases That Really Get Results Ready-to-Use Illustrations of World-Famous Places: 109 Different Copyright-Free Designs Printed One Side (Dover Clip Art Ready-to-Use) Ready-to-Use Celtic Designs: 96 Different Royalty-Free Designs Printed One Side (Dover Clip Art Ready-to-Use) Ready-to-Use Old-Fashioned Patriotic Cuts (Dover Clip Art Ready-to-Use) 3000 Power Words and Phrases for Effective Performance Reviews: Ready-to-Use Language for Successful Employee Evaluations 11+ Maths and Numerical Reasoning: Eureka! Challenging Exam Questions with full step-by-step methods, tips and tricks (Eureka! Challenging Maths and ... Questions for the Modern 11+ Exam) (Volume 3) Relationship Skills 101 for Teens: Your Guide to Dealing with Daily Drama, Stress, and Difficult Emotions Using DBT (The Instant Help Solutions Series) Dealing with Difficult Teachers, Third Edition (Eye on Education Books) The Challenging Child: Understanding, Raising, And Enjoying The Five "Difficult" Types Of Children Dealing with People You Can't Stand, Revised and Expanded Third Edition: How to Bring Out the Best in People at Their Worst Difficult Conversations Just for Women: Kill the Anxiety. Get What You Want. (Similar to Difficult Conversations: How to Discuss What Matters Most and to Crucial Conversations but tailored for women) Dealing with People You Can't Stand: How to Bring Out The Best in People at Their Worst 